Trust is earned over time, and for 50 years, Hendrick Automotive Group has built its reputation by consistently putting customers first. That philosophy has guided our organization since it began in 1976 with one small dealership. Since then, Hendrick Automotive Group has grown to become the largest privately held automotive retail organization in the country, proudly serving drivers in Charlotte, throughout North Carolina, and across the United States.
The 1980s marked a significant period of growth and expansion for Hendrick Automotive Group, and during that time, our company became part of a major moment in American automotive history – the launch of Acura.
Acura debuted in 1986 with just 60 dealerships nationwide, and Hendrick Acura in Charlotte, North Carolina, was among the original locations to represent the new luxury brand. Over 40 years later, Acura remains an integral part of our company’s history, growth, and continued success.
The story between Hendrick Automotive Group and Acura will continue at Hendrick Acura Northlake, where customers will benefit from decades of experience backed by one of the most trusted names in automotive retail.
Built To Serve
Since day one, Hendrick Automotive Group has remained focused on delivering a dependable customer experience that is second to none. Guided by our “Commitment to Customer Enthusiasm” core value, we strive to serve every customer with transparency, exemplary service, and genuine care for them and their vehicles.
That customer-first approach extends throughout Hendrick Automotive Group’s nationwide dealership network and has helped establish one of the strongest reputations in the automotive industry.
- Since 2019, Hendrick Automotive Group has ranked No. 1 in the country for online reputation among all dealership groups, public or private. Seven consecutive years as the industry’s reputation leader is a testament to the trust and satisfaction we’ve earned with our customers.
- Among the 100 individual dealerships recognized in the 2025 online reputation report from Reputation.com, 32 were Hendrick dealerships, including both of our Acura locations ranking among the top 35 dealerships in the country.
- Hendrick dealerships have collectively earned more than 900,000 five-star online reviews, a number that continues to grow each day.
While these accolades represent proud achievements for Hendrick Automotive Group, they most importantly affirm that we’re continuing to earn the trust of customers nationwide.
Industry-Leading Expertise
Hendrick Automotive Group’s unwavering commitment to the customer experience has led to tangible, award-winning results at dealerships nationwide. Since 2000, Hendrick dealerships have collectively earned more than 750 recognition awards from their respective manufacturers that reflect high standards of service and performance.
Among those honors are more than 40 Acura Precision Team Awards. Awarded annually to the nation’s top 15% of Acura dealerships, the Precision Team Award is the highest honor an Acura dealership can receive and recognizes dealerships that exceed rigorous benchmarks in customer satisfaction, training, facility appearance, and financial performance.
As Hendrick Acura Northlake prepares to open, customers can look forward to a personalized dealership experience supported by decades of brand expertise and manufacturer-recognized excellence.
Hear From Our Customers
At the center of every Hendrick dealership are the relationships we build and maintain with our customers. Beyond industry recognition and accolades, it’s their feedback that provides the strongest reflection of the high-quality experience we strive to deliver every day.
“From the moment I arrived, I was greeted in a welcoming, low-pressure environment that made the entire experience enjoyable. I fell in love with my Certified Pre-Owned MDX, and the team was fun, friendly, quick, and precise every step of the way. Highly recommend if you’re looking for an exceptional car-buying experience!” – Hendrick Acura Charlotte Google Review
“An establishment that is devoted to excellent service. Buying a car from them was a seamless experience on its own, but the folks who work here go above and beyond to ensure they take care of any problems you may have. Anyone looking to purchase a new Acura should consider purchasing from this dealership for the excellent customer service alone.” – Hendrick Acura Southpoint Google Review
“Hendrick Acura and their whole team have been an absolute blessing. They went above and beyond to make sure I was completely satisfied, showing genuine care and transparency every step of the way. It’s rare to find a dealership that stands so firmly behind their word and truly values their customers, but Hendrick Acura does exactly that. I couldn’t be happier with how everything was handled and would recommend to anyone looking for a dealership that treats you like family.” – Hendrick Acura Charlotte Google Review
Tradition Meets the Future
The upcoming opening of Hendrick Acura Northlake marks the next chapter in the decades-long relationship between Hendrick Automotive Group and Acura and continues our company’s tradition of serving drivers throughout the greater Charlotte area for all their automotive needs.
From helping customers find their next Acura sedan or SUV to providing expert vehicle maintenance and care, the team at Hendrick Acura Northlake looks forward to delivering the same level of professionalism, knowledgeable support, and customer-focused care that have become synonymous with Hendrick dealerships nationwide.
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